Contact StitchQuill

How to reach us

The fastest way to reach us is live chat: tap the chat button in the corner of any page, and a real person on our team answers, usually within minutes during working hours. You can also message us on WhatsApp with the button above. If nobody is online, leave your email in the chat and we reply by email.

For anything that needs a written record, such as a question about an invoice or a file you already received, use the form on this page or write to support@stitchquill.com. We reply within one business day. We do not have a walk-in location: everything happens online, from upload to download.

Looking for a price?

You do not need to email us for a price on a standard design. The order form shows the exact price as soon as you enter the size and options, before you submit anything. Nothing is charged until you approve the proof. For the full list of prices and add-ons, see the pricing page. If your design is very large or unusual, submit it through the order form and we will send a quote to accept before work starts.

Writing about an existing order?

If you already have an account, the fastest way to reach the digitizer is the message box on the order page in your dashboard. Messages there stay attached to the order, together with the proof and files. If you prefer email, please include:

• Your order number and the email address on your account
• What you need: a revision, an edit, a different format or help with a sew-out
• For stitching problems: a clear photo of the sew-out, your machine brand and model, the fabric, the backing (stabilizer) and the needle size
• For size or placement changes: the new finished width or height in inches

With those details we can usually fix the problem in one reply instead of several.

Before you write

Many common questions are answered on our FAQ page, and how it works walks through an order from upload to download. For refunds and sew-out problems, see our guarantee and refund policy.